Total WebShield Video Guides

Joining a TechAssist Session on Mac

The TotalAV TechAssist team provide support 1-2-1 over screen sharing. Whether you need help fixing something, or being guided through how part of TotalAV works, TechAssist provides the best level of technical support. This video provides guidance for initiating a screen sharing session from an Apple Mac with the TechAssist team. 0:00 Introduction 0:07 Joining the TechAssist Session Lobby 0:29 What to do at Session Start Time 0:36 Downloading ConnectWise 1:06 Enabling Access in MacOS 1:31 What to do if Disconnected