Billing & Payment

Do you have any billing questions?

You may have a question about your Total WebShield invoices, subscriptions, and other billing-related information.
Within this article, you will find the answers to the following frequently asked questions.

  • When do I receive a confirmation email?
  • How will my Total WebShield purchase show on my bank statement? 
  • Where can I see an overview of my billing account?
  • Do you offer a money-back guarantee?

When Do I Receive a Confirmation Email?

Once your order has been approved a confirmation email will be sent to your email address used to sign up with Total WebShield.
At this point you will gain full access to our Total WebShield extension as well as our security suite TotalAV, allowing you to eliminate online adverts, malicious threats pro-actively monitor data breaches.

How Will My Total WebShield Purchase Show on My Bank Statement?

All purchases that you have made on our website will show up in your bank or credit card statement as:, along with our local telephone number.

Where Can I See an Overview of My Billing Account?

Within your billing overview, you can do the following:

  • View Payment History
  • View Payment Dates
  • Add back up Payments
  • Download Invoices

Do Total WebShield Offer a Money-Back Guarantee?

Yes! When you subscribe to Total WebShield we offer our money-back guarantee. This allows you to experience the full benefits of Total WebShield and TotalAV's award-winning security suite before fully committing.

More Questions?

If you have more questions, feel free to speak to one of our billing agents who are available to assist you 24/7.

Tel: +1 (833) 779 1020

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